Privacy information

Updated: 26 October 2026

Quotation enquiries can also include optional premises type, size or scale, preferred date, frequency and access hours. We use these to understand the proposed work. Enquiries have a reference and an internal progress stage; submitting the form does not confirm a price or booking.

Who is responsible

Orion Facilities Management Ltd is responsible for personal information submitted through this website. Contact us at enquiries@orionfm.co.uk or 806 High Road, Leyton, London E10 6AE.

Information we collect and why

Our quotation form collects your name, email address, company and phone number where supplied, site location, required service and message. Required fields are needed to respond meaningfully to your request. Please do not send sensitive personal information.

We use enquiry information to respond, prepare quotations and discuss requested services. Where you ask us to take steps towards a contract with you, that is our basis for using the relevant information. For business enquiries made on behalf of an organisation, we rely on our legitimate interest in responding to prospective customers and administering those communications.

Storage and service providers

Enquiries are recorded privately in our WordPress administration system and an email notification is attempted. Namecheap provides the hosting platform. Technical information, including IP addresses and server logs, may be processed to operate and protect the website. A short-lived hashed identifier is used to limit repeated form submissions.

The website loads a building image from Wix’s image service. Your browser contacts that provider when loading this resource, which may involve processing outside the UK. Its own privacy information explains its processing. Contact us for further information about the arrangements applicable to your enquiry.

Retention

We retain enquiries while dealing with the request and any resulting discussions. When deciding whether continued retention is necessary, we consider outstanding correspondence, any resulting contract, relevant record-keeping obligations and any actual dispute. You can ask us to review or delete your enquiry information.

Cookies

WordPress uses necessary cookies for administration and sign-in. No advertising or analytics integration has been added to this website.

Your rights

Depending on the circumstances, you may request access, correction, erasure, restriction or a portable copy of your information. Contact us using the details above.

You have the right to object to processing based on our legitimate interests.

You may complain to the Information Commissioner’s Office at ico.org.uk. You can also raise any concerns with us directly.